Understanding the Hawthorne Effect is paramount for Loss Prevention professionals trying to build a solid loss prevention program. The most successful loss prevention executives build programs based on the idea of “prevention” rather than “detection”, and that makes all the difference. There are many tools in the marketplace, such as Video Surveillance systems, that are designed to detect losses caused by theft, training issues, or cashier oversights. But when taking the Hawthorne Effect into consideration, even Video Surveillance systems can be used as a “prevention” tool rather than a “detection” tool.
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